Cannot recover the account

Learn how to create a recovery link for your NEAR wallet to resolve issues with recovering your account, including solutions for common error messages.

If you are facing issues or errors while trying to recover the account like this:

No accounts were found for this seed phrase. 
Can not sign transactions for account on network default, no matching pair found in InMemorySigner(InMemoryKeyStore).

You can create a recovery link for your wallet by yourself. 

For example, if the passphrase is "test testing example demo hide work test hello issue test mind group" and the account you want to recover is "near.near", you have to create a link putting together the following components:

The final result will be "https://wallet.near.org/recover-with-link/near.near/test%20testing%20example%20demo%20hide%20work%20test%20hello%20issue%20test%20mind%20group"

 

Please note: test%20testing%20example%20demo%20hide%20work%20test%20hello%20issue%20test%20mind%20group - is an example of the seed phrase and you should put words from your seed phrase instead of words mentioned here.

 

near.near - is an example of the account, and you need to put the account you would like to recover instead of it.

 

The address must have a final slash, the "space" between the words must be replaced with "%20", all words must be lowercase. 

 

None of the tips above worked?

NEAR Wallet supported alternative recovery methods, including email and SMS messages with a recovery link that is similar to the one above. If you created the account using an email or SMS instead of the seed phrase, try recovering your account with that link instead.

NEAR Wallet is non-custodial and doesn't have access to your private keys. In the unfortunate case that you lost access to the seed phrase, or you lost your backup, no one will be able to help you recover the access to your wallet.

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